+27 65 869 2637 | +27 81 488 1304 | email@example.com
Frequantly Asked Questions
How do I go about getting a quota or placing an order?
Simply go to your specific catalogue add the Code number, Description of the item to the Quote/ Order form and we will be able to send you a full quote. You can also Phone us, WhatsApp us or Send us an email. Please be sure you fill the form out fully.
Where can I find the Product codes?
When viewing a product in the Catalogues, our product code is displayed as the SKU which can be found Above the item or with the Item Description.
What is the minimum order quantity for branding an order in-house with Pixonacci?
There is no minimum order quantity, but setup charges associated with each branding process still apply. When the setup charge is amortised over smaller quantities, the cost per unit is higher i.e. branding 50 units versus 10 units always works out cheaper per unit.
Can we brand other suppliers’ stock with Pixonacci?
No, the reason for this is due to the fact that every item we have in our range has been extensively tested in each branding department to determine the best branding method and size for the item as well as the item’s tolerance for heat. We offer our clients a one-stop-shop where they can purchase products and get the best possible branding done for that item, all under one roof.
How do you calculate your branding prices?
Branding prices depend on how many colours are in your design, the branding method chosen and in how many positions your design will be branded on your product.
What is a setup fee?
It is important to note that a setup free is NOT an artwork design fee. The setup fee covers the cost of gathering, collecting, and organising the printing materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as mixing the eco-friendly chemicals we use. It also covers the cost of the calibration of the machines required to complete the branding of your products.
If I reorder the same item, will I pay the set-up fee again?
Yes, even though we may have the artwork on file, all of our machines need to be setup for individual orders. The machine settings are different for each item and must be adjusted with each order. The greater part of the setup fee is charged for time and the labour involved in setting up a machine. A setup takes approximately 45-60 minutes in all branding departments, except for screen and pad printing where it can take 45-60 minutes for each colour being branded. In embroidery, because the artwork has already been digitised from the first order, we do not charge a full set up fee. We only charge for the labour involved in setting up the machine. Every order requires new pads or screens to be made as these are not kept and need to be redesigned.
Why don’t I Pay A Set-up Fee for items from the Sublimation and Heat Transfer Catalogue?
The reason being is there is no preparation time needed in those departments and the setting up of the machines is not needed as it is all digitised. The only work needed is when you send us your Vector Artwork to do a placement for your approval!
Which Items and What type of Printing will be charged a Set-Up Fee?
If you want to do any Debossing, Embroidery, Foil Hot Stamping, Screen Printing, Laser etching on Clothing, Digital printing on items, DTG, Pad Printing, Belly bands and doming a Set-up Fee will apply. All Items in Catalogue 1 to 12 applies to the above unless we can do sublimation or Heat transfer vinyl on to those items.
How should I supply my artwork?
We prefer your artwork in vector format. Please go to the Artwork FAQ section for more information on artwork formats.
What is vector artwork?
Vector images are made up of smooth lines separating different parts and colours in your artwork. Please got to the Artwork FAQ section.
Can I cancel my order?
Yes, however, cancellation fees may apply. The fees will vary depending on at what stage the order is at. Cancellation is not possible once products have been branded.
Can you brand Trademarks?
You need to supply us with a letter that warrants that you have the unrestricted right to use and distribute the artwork associated with the Trademark.
What are your payment terms?
We always require payment upfront
Which forms of payment do you accept?
An Electronic funds transfer (EFT) is our preferred method of payment.
What are your banking details?
We only provide banking details once you have approved your quote. This eliminates payments being made into our account without the correct reference numbers.
Do you deliver?
Yes. We provide delivery as a service which we outsource to the courier Guy around South Africa and internationally.
By Courier (Within Vaal Triangle)
R95.00 For the first 4Kg
R10.00 For every Kg After.
By Courier (Outside Vaal Triangle but Within Gauteng)
R125.00 For the First 4Kg
R10.00 For Every Kg After.
By Courier (Provinces Other Than Gauteng, Main hub areas)
R150.00 For the first 4Kg
R10.00 For Every Kg After.
Please Note outlying areas - Farms, Lodges etc. will be subject to a quotation.
How quickly can I get my order?
Branded orders Take 7 - 10 working days in production, this is the estimated time for completion of your job, please note we count day 1 as the day that you Approve your layout, not the day payment is made. Unbranded orders will take between 5 to 7 working days, Excludes Delivery time depending on where we are delivering to.
Do you have vector artwork?
If so, then please email it to firstname.lastname@example.org, non-production-ready artwork is subject to a R50.00 excl Vat Minimum charge for redesign on T-shirts and head wear, On the Co2 Laser items and other custom Designs a R250 excl Vat Minimum Charge Will Be applied!
File extensions: .ai, .eps, .pdf and .cdr
File extensions: .ai, .eps, .pdf and .cdr
Our preferred artwork format is Vector format (with the above extensions.) Vector images are made up of smooth lines separating different parts and different colours in your artwork. Vector images allow us to adjust and scale your logo without it becoming blurry and we are also then able to adjust certain features, such as color, in your artwork – where required. This will enable the print on you item to look sharp and defined.
File extensions: .jpeg, .png
Raster images, with the above extensions, are normally photos or scanned images. These images allow more colour detail than Vector images and are made up of tiny blocks called “pixels”. However, pixels are not able to be adjusted or modified like a vector image can be. When Raster images are enlarged, they become blurry and pixilated. For certain branding methods, this will affect the quality and outcome of the printing. A Minimum of 300 Dpi is needed for larger prints and More detailed vector artwork a 600 Dpi is needed.
Font Names and Curved Fonts
A font is a specific set of printable text characters of a certain size and style. If you have text in your artwork, please provide us with the name of the font. If you have vector artwork, you can change the text in your artwork from editable text to an object that cannot be edited. This function is available in design programs and is known as “curved fonts”.
Why won’t my image print exactly the way I see it on my screen?
Images seen on a computer, tablet or phone screen might look different once printed for a few reasons. The resolution of the image was not high enough which means your image might pixelate once printed. It could also be that the colour on the screen and the colour printed is different. This is due to images you see on your computer, tv, tablet or phone are RGB, where the images we print are printed with CMYK. The printer might see a colour a different way, due to the image printing CMYK and not RGB. Colours that do change are: Grey (sometimes have a green undertone), navy blue or dark purple (navy blue might be darker purple and dark purple might be bluer), dark red (either lighter red or brown) and maroon (sometimes is browner than maroon).
How can I purchase an unbranded sample?
An Unbranded sample (Single unit) can be purchased by ordering it via the order form. This sample can be collected, or you can opt to have it couriered to you at a cost.
How do I purchase a branded sample?
Branded samples can also be arranged, these will need to be paid for in full, and cannot be returned for a credit or refund. You will need to supply us with the Vector artwork.
What is your return policy with Samples?
Samples can be returned for credit or refund, provided they are returned within 7 working days, and are in there original packaging, undamaged. Refunds take 7 - 10 working days to reflect. The cost to receive and return samples Via courier is for your account. No refunds or returns on branded samples.